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Resilience LLC Remote Agent Application

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Resilience LLC is building a dependable, inclusive remote workforce for contact center, Tier 1 help-desk, administrative, case-support, quality, training, intake, and future contract opportunities.

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Current and future roles may include:
• Remote Customer Service / Call Center Agent
• Remote Case Manager
• Virtual Administrative Assistant
• Administrative Support
• QA / Trainer
• Intake / Workforce Support
• Future Contract Opportunities

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Work may be part-time or full-time with flexible hours and virtual training. Many assignments are independent contractor opportunities, and W-2 based on contract needs and requirements.

 

Anticipated pay is generally $15 to $20 per hour, depending on the client, contract, role, and productive time requirements. Applicants should have reliable internet and suitable equipment. All roles at Resilience LLC are remote.

 

Tell us if equipment or technology support is a barrier.

Application information requested:

  1. Full name

  2. Email address

  3. Phone number

  4. City and state

  5. Position of interest

  6. Resume upload or LinkedIn profile

  7. Relevant customer service, case management, administrative, training, or remote work experience

  8. Availability for remote contract work

  9. Internet, computer, headset, and quiet-workspace readiness

  10. Equipment or technology support needed

  11. Optional Voluntary Impact Profile

  12. Optional support or placement considerations

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Voluntary Impact and Placement Disclosure

The questions below are optional. Resilience LLC uses individual responses only to understand work-access barriers, identify support needs, and help match applicants to contracts whose requirements fit their circumstances.

 

These answers are not used to disqualify an applicant automatically. For investors, grantmakers, partners, and public impact reporting, Resilience LLC intends to use only aggregate or de-identified statistics, not identifying details. Do not provide medical records, details of abuse, or criminal case information here. If a client contract requires a separate background, eligibility, or security screening, we will inform you separately. Providing information does not guarantee employment or contract placement.

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Mission in Action

Resilience LLC intentionally creates work pathways for qualified people whose backgrounds or circumstances are often overlooked, including justice-involved and returning citizens. We follow all applicable local, state, federal, and client-specific laws, eligibility standards, and contract requirements. Our question is simple: “What do you do for the least of these?” We answer by pairing opportunity with accountability, preparation, and respect.

Applicants may voluntarily identify barriers or lived experience involving justice involvement, returning citizenship, foster care, domestic violence, caregiving, disability access, housing instability, transportation, equipment, or another circumstance that may affect work access. You may always choose “Prefer not to answer.”

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To apply, complete the form on this page. If the form is unavailable,

email your resume and the requested information to faron@resiliencellc.org with the subject “Remote Agent Application.”

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Other Remote BPO Opportunities

​These organizations are separate from Resilience LLC. Each company sets its own eligibility, equipment, screening, fees, classification, and compensation requirements. Review all terms before applying.

Arise: https://www.ariseworkfromhome.com/
Working Solutions: https://jobs.workingsolutions.com/
NexRep: https://nexrep.com/agents/
Liveops: https://join.liveops.com/

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Resilience. Reliability. Respect.

APPLY NOW: Resilience LLC is building a work-from-home talent network for current and future contract opportunities. Roles may include customer service, administration, case management, technical support, data entry, scheduling, quality assurance, training, healthcare support, sales, recruiting, bilingual support, and operations. Assignments depend on available client contracts and may be part-time, full-time, W-2, or independent contractor. Completing this application does not guarantee employment or assignment.

Position of interest
How comfortable are you communicating with customers by email and telephone?
Very comfortable
Comfortable
Somewhat comfortable
Not yet comfortable
Are you able to work independently and maintain consistent communication in a remote environment?
Yes
Yes, with reasonable support or structure
No
Are you able to fully commit to the responsibilities, schedule, and communication expectations of this position?
Yes
I need to discuss schedule details
No
Are you able to provide a recent professional reference if requested?
Yes
Not currently, but I can provide another professional verifier
No
Availability for remote contract work
Remote work readiness

Voluntary Impact and Placement Disclosure: The questions below are optional. Resilience LLC uses individual responses only to understand work-access barriers, identify support needs, and help match applicants to contracts whose requirements fit their circumstances. These answers are not used to automatically disqualify an applicant. For investors, grantmakers, partners, and public impact reporting, Resilience LLC intends to use only aggregate or de-identified statistics, not identifying details. Do not provide medical records, details of abuse, or criminal case information here. If a client contract requires a separate background, eligibility, or security screening, you will be informed separately. Providing information does not guarantee employment or contract placement.

Voluntary impact profile: select the primary life experience or work-access barrier you would like us to consider
Optional support or placement consideration

Application Screening Questions

Do you have experience in customer service, administration, case management, technical support, sales, healthcare support, data entry, recruiting, quality, training, or another remote role?
Yes, 2 or more years
Yes, less than 2 years
No direct experience, but I have transferable skills
No previous experience
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